At Emergcare, we aim to get your order to you as quickly as possible.
Order Processing
All orders are processed within 2 business days of purchase. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email (including tracking details where available).
Shipping Partner
Emergcare partners with Australia Post to deliver orders across Australia.
Delivery timeframes vary depending on your location and Australia Post’s network. Once your order has been dispatched, estimated delivery times are determined by Australia Post and are outside of Emergcare’s control.
Shipping Delays
While we make every effort to dispatch orders promptly, occasional delays may occur during peak periods, public holidays or due to circumstances beyond our control.
Incorrect Shipping Information
Please ensure your shipping address is correct when placing your order. Emergcare cannot accept responsibility for orders delayed or returned due to incorrect or incomplete address details provided at checkout.
Lost or Damaged Parcels
If your order arrives damaged or you believe it has been lost in transit, please contact us as soon as possible. We will work with Australia Post to investigate the issue and assist in finding a resolution.
Need Help?
If you have any questions about your order or shipping, please contact us on 1300 604 498 or via email.